Frequently Asked Questions
Everything you need to know about our premium imported goods.
How do you ensure the freshness of imported food products?
We utilize climate-controlled logistics and rapid air-freight shipping to ensure that every item arrives in peak condition, maintaining the same quality as it had at its origin.
What is your policy on returns for perishable items?
Due to food safety regulations, we cannot accept returns on perishable goods. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you provide tracking for international shipments?
Yes, once your order is processed, you will receive a tracking number via email that allows you to monitor your shipment's journey from our international hubs to your doorstep.
Are your products compliant with local health and safety standards?
Absolutely. All products imported by Envoyer Imports undergo rigorous quality checks and meet both the FDA requirements and the safety standards of their country of origin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I request a specific product that isn't currently in your catalog?
We love discovering new flavors! Please reach out to our sourcing team through the Contact Us page, and we will do our best to bring your favorite international delicacies to our store.