Returns & Exchanges
Due to the perishable nature of our specialty food products, Envoyer Imports offers returns or replacements for items that arrive damaged or incorrect. We are committed to ensuring your gourmet imports reach you in perfect condition.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and clear photos of the damaged or incorrect items.
Verification Review
Our quality assurance team will review your claim to confirm eligibility for a refund or replacement based on our food safety standards.
Return Authorization
If a return is required, we will provide you with a prepaid shipping label and instructions on how to securely package the items for transit.
Resolution Processing
Once your claim is approved or the return is received, we will issue a full refund to your original payment method or ship a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing